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Work Order System

The SUNY Potsdam Physical Plant Office has implemented a work order system which has automated and streamlined the processes for requesting work to be completed by Physical Plant staff members. The system enables a user to submit a work order and track the progress as it goes through the system. In most cases a work order is needed in order for work to be completed, unless it is an emergency or life safety situation. Work orders are handled on a priority basis, not first come.

Examples of when to submit a work order:

  • You are requesting a key
  • There is a problem with a door
  • You need furniture delivered/moved
  • A light is out
  • You need something repaired

Please note that a Key request requires approval from both the Department head as well as the building Administrator and make take additional time. You will receive an email from the system when the work order has been completed.  However, this does not mean that the key is available and ready for pick up.  An email will be sent to you when the key is available and you can pick it up. Building/Room keys are disbursed from the Physical Plant office, Raymond 518.

If the problem is an emergency, please call the Physical Plant office at 267-2133 or University Police at 267-2222, when the Physical Plant is closed.