Printing Services

CTS supports all desktop and lab printing on campus.This includes the printing accounting system which tracks printing by your Campus Computer Account (CCA).

Printing has been designed to produce as easy an experience as possible for the user. Unfortunately, problems do occur. We've provided help links to the left for help with common problems as well as links to other printing related resources.

FAQ's

Printing documents is a very complex process with potential at many places for things to go awry. If you are having problems, check down the list for symptoms and their possible solution.

"I clicked print but nothing came out."
PDFs do not print, or only part of the PDF prints
The printer is displaying a 49.xx, 79.xx or a 900.xx error message on the LCD panel
Printing a picture from Adobe Photoshop prints out hundreds of blank pages
"Excel just printed a bunch of pages that I didn't tell it to!"
My printing is very slow

"I clicked print but nothing came out."
Cause: Most likely, the queue is backed up.
Solution: Be patient. If you click print multiple times, you are putting multiple copies of your job into the print queue and will be billed accordingly. If other users' jobs are printing out, but yours is not, try a different computer. If no jobs are printing out, seek a lab attendant or if you are faculty/staff, call the CTS Helpdesk. If it seems to be limited to a specific document, try cut-and-pasting the text into a new document.

PDFs do not print, or only part of the PDF prints
Cause: The PDF is not being correctly rendered into postscript. The printer sees errors and throws it out.
Solution: In Adobe Acrobat:

  1. Click File->Print
  2. Click the Advanced Tab, then check the box for Print as Image
  3. Now Print

NOTE: There is a bug in later versions of Adobe Acrobat. If Print as Image is greyed out, you may need to open File->Document Properties->Fonts and try clicking on several different random options. The print dialog should then offer "Print as Image" as an option. (This actually DOES seem to work. Any complaints should be directed at Adobe.) More information about PDF troubleshooting is located here: http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=316508

The printer is displaying a 49.xx, 79.xx or a 900.xx error message on the LCD panel
Cause: The printer has received a bad or corrupted print job. Possibly a PDF not set to "Print as Image" (see above).
Solution: 

  1. Clear the bad print job and try to print it again.
  2. If the error returns, try printing sections or pages of your document to narrow down where the corruption is.
  3. If all else fails, copy/paste your text into a new document with no formatting.

Printing a picture from Adobe Photoshop prints out hundreds of blank pages
Cause: Some print options need to be set for layered documents.
Solution: In Adobe Photoshop on the Mac:

  1. Click File->Print
  2. Select the desired printer
  3. Make sure to select Adobe Photoshop
  4. Set Encoding to ASCII
  5. Now Print 

"Excel just printed a bunch of pages that I didn't tell it to!"
Cause: Excel sometimes gets confused about what cells it is supposed to print. You need to set the print area on certain documents.
Solution: In Excel:

  1. Drag a box around the area you wish to print:
  2. Click File->Print Area->Set Print Area
  3. Now Print

My printing is very slow
If you experience slow printing (jobs that take a long time to print after you click "print") check to see if you have Windows Firewall turned on.  If so, try making an exception in your firewall rules to see if this resolves your issue.  Complex documents and PDFs often take longer to print, so this solution will not affect them. An example of the settings for Windows Firewall is below:

PrintFirewall

Please note that just because your printing is slow, you may not have the above issue. The more pictures or complex the document, the longer it will take the printer to parse the job information.

If you have further questions, please contact the CTS Helpdesk at helpdesk@potsdam.edu