Hardware/Software Support

Base Specifications

Below are the base specifications for computers recommended for purchase. However, these specifications are subject to modification up until the orders are placed as vendor changes are out of our control. You can request a quote using our Tracking System which lets you create quote request ticket or view the status of your existing tickets. Alternately, you can email helpdesk@potsdam.edu with your quote request.

Of note: most computers, printers, and monitors are select items available on State Contract. They tend to be business models and, as such, consumer grade devices are often unavailable for us to quote.

Finally, please remember that all technology purchases of any kind must be approved by CTS to ensure compatibility and base specifications with our infrastructure.

    Mac OS logoiMac Desktop

-21.5" Widescreen Display (1920x1080)
-2.7GHz Intel Core i5
-8GB DDR3 RAM
-1TB Serial ATA hard drive
-Intel Iris Pro graphics
-Built-in Wireless802.11n
-Bluetooth
-3 USB 3.0 Ports, 2 Thunderbolt Ports, & 1 SD Slot
-Built-in iSight Camera
-3 Year Warranty

    Windows logoHP EliteDesk 800 G1

-23" Widescreen Display (1920x1080)
-3.2GHz Intel Core i5
-8GB DDR3 RAM
-500GB Serial ATA hard drive
-Double-layer CD Drive (CD-RW & DVD±RW)
-AMD Radeon HD 7450 w/1GB memory
-4 USB 3.0 Ports, 6 USB 2.0 Ports
-3 Year Warranty

    

    Mac OS logoMacBook Pro Notebook

-2.5GHz Intel Core i5
-8GB memory (DDR3 SDRAM)
-13.3" LCD Display (1280x800)
-Intel HD Graphics 4000
-500GB SATA Hard Drive
-SuperDrive (DVD±RW/CD-RW)
-Built-in Wireless 802.11n
-Bluetooth
-2 USB 3.0 Ports, 1 Thunderbolt Port, & 1 SD Slot
-Built-in FaceTime Camera
-3 Year Warranty

    Windows logoHP ProBook 640 G1 Notebook

-2.6GHz Intel Core i5
-8GB memory (DDR3 SDRAM)
-14" LCD Display (1366x768)
-Intel HD4600 Graphics
-500GB SATA Hard Drive
-Double-layer CD Drive (DVD±RW/CD-RW)
-Bluetooth
-Built-in Wireless 802.11n
-2 USB 3.0 Ports, 2 USB 2.0 Ports
-Built-in Camera/Microphone
-3 Year Warranty

    Mac OS logoBase Software

-Adobe Creative Suite 6*
-Fathom
-Finale*
-FileZilla
-Firefox
-Flip4Mac
-Garageband
-Google Earth
-iCal
-iPhoto
-iTunes
-KompoZer
-Mac OS X 10.7
-Maple*
-Mail
-Microsoft Office
-Safari
-Sibelius*
-Sketchpad
-Skype
-Sophos Antivirus
-VLC

    Windows logoBase Software

-Adobe Creative Suite 6*
-ESRI/ArcGIS*
-F-Secure Desktop Security
-Fathom
-FileZilla
-Firefox
-Google Earth
-Internet Explorer
-iTunes
-KompoZer
-Maple*
-Microsoft Office
-Sketchpad
-Skype
-SPSS*
-Thunderbird
-VLC
-Windows 7


* Available licenses are managed by KeyServer or dedicated License Manager.

Redeployment of Old Computers

CTS has developed a policy in regards to the "trickledown" of older computers as well as the purchase of new items. Check in the list below to see if your hardware meets the minimum requirements for redeployment.

CTS provides the following recommendations for your department trickledowns of older computer equipment. Please review this information and contact the CTS Helpdesk (x2083, helpdesk@potsdam.edu) if you have any questions or are uncertain of the specifications of a system.

Below are the minimum recommended specifications for old/trickledown computer hardware:

Mac OS logoApple Macintosh

Processor: Intel Core 2 Duo 2.0GHz
RAM: 4GB
Optical Drive: CD-RW and/or DVD
Hard Disk: 160GB
Operating System: OS X 10.8 or above
Display: 21" LCD

"Quick info" - most Intel iMacs/MacBooks or above are currently supported.

Windows logoWindows

Processor: Intel Core 2 Duo 2.0GHz
RAM: 4GB
Optical Drive: CD-RW and/or DVD
Hard Disk: 160GB
Operating System: Windows 7
Display: 21" LCD

"Quick info" - most HP dc5800s/6710Bs or above are supported.

Software Support

Both Microsoft and Apple have announced that there will be no further development, support, or security patches for Windows 3.x/95/98/NT/XP SP2 (Microsoft) and all Mac operating systems prior to OS X 10.7 (Apple). What this means to the college is that these systems are vulnerable to a malicious attack should any exploits be found in the operating system. These unsupported operating systems could be used by a malicious party to disrupt the campus network or even gain access to confidential information, the minimum specifications are in response to this concern.

Also of concern is software compatibility. Already companies such as Adobe and Microsoft are producing software that will not run on the older versions of these operating systems. Campus resources such as the web Content Management System no longer support these operating systems.

Windows 7

Windows 7 represents a significant change in the Windows Operating System. Windows 7 will be deployed on all new Windows computers including any that require "reimaging" for reuse or due to problems with their current operating system.

Consultation

CTS offers consultation with departments, faculty and staff concerning the purchase of new equipment. Contact the CTS Helpdesk (x2083, helpdesk@potsdam.edu)

   

Requirements

  • All computers must have a minimum of Windows 7 or Mac OS X 10.8.
  • All computers must be purchased with a current license of Microsoft Office (included in the CTS Software bundle you will see in your quote.)  
  • All computers will be automatically delivered to Stillman Hall for setup and installation by CTS.  
  • All computers must have, at all times, current anti-virus software (included in the CTS Software bundle you will see in your quote.)  
  • All the latest OS patches to provide both security and stability for the campus network.  

Review

New computer & accessory purchase requisitions are automatically sent to CTS to be reviewed before the order is placed. This is to ensure that:

  • They meet the above requirements for the operating system.
  • They are from a reputable/preferred vendor.
  • Contain a minimum level of technology.
  • Contain the best value for the College by taking full advantage of State Contract pricing.

Supported Printers

dell

CTS is currently quoting Dell printers with State Contract Pricing. The pricing is extremely aggressive, the warranty is excellent (5 years on most models with on-site or exchange service), and all models are duplex (two-sided) and network capable.

hp

CTS no longer quotes, recommends, or supports new HP printers. We are unable to get warranty service in our geographic location and would be forced to ship printers either to HP or the nearest local service provider at the College's expense. This would leave locations without a printer for weeks at a time which is unacceptable. Further, HP's printer pricing isn't as competitive as Dells and the warranty is 1/5th the duration. Finally, many of HP's newer drivers are incompatible with our existing print server infrastructure. CTS will continue to support and maintain our existing fleet of HP printers for as long as parts, supplies, and drivers for current operating systems are available.

Locally Shared Printers

CTS does not support "local sharing" of a printer. Local sharing is where one desktop is attached directly to a printer via a USB or Parallel cable and the printer is shared via the computer's network connection.

Personally Owned Computers

CTS does not provide support for personally owned computers or any peripherals attached to them.