Apple App Store & Managed Software Updates

Occasionally you may receive notification that an application on your computer has an update available. When you attempt to update, it will ask you for the password for the Apple ID of "".

Beginning with Mac OS X 10.8 many of the common applications provided on SUNY Potsdam devices have shifted to distribution via the Apple App Store.

This change has created challenges for us in terms of property management and distribution of software.

When you receive a college owned computer for your use, many of these apps will occasionally want you to update them to their latest version.  The issue of ownership (called Program Adoption) comes into play because were you to sign-in and update them with your Apple ID those programs are then tied permanently to your personal account. There is no way for you to transfer ownership of those programs to SUNY Potsdam if you were to leave college service.

Because these included programs, and others that may be purchased via the App Store by a department, are property of the College, CTS has a package management and distribution system in place to periodically update these applications.

Potsdam Managed Software Center service:

Beginning July 1st, 2015 CTS has a new self-service software installation application.

Where possible, this system will be pushed out to existing clients. If you do not have an app in your Applications folder called Managed Software Center, please contact the Helpdesk to have it installed.

NOTE: the minimum system requirement for this service is Mac OS X 10.10.  If you are running a previous version of the Mac OS X, plan to have your computer upgraded by CTS prior to having the Managed Software Center installed. Please do not attempt this upgrade yourself.

How Managed Software Update works:

This system works just like the Apple App Store, but supplies our own SUNY Potsdam updates for purchased software as well as recommend free software to enhance your computing experience. Software in the Managed Software Center has been vetted and approved for use on college owned computers. You are free to install it on your computer. It's main software panel shown below:


Software installed with this service will also receive updates and you will be notified as you would for other updates. There are mandatory and optional updates. Whenever possible, CTS recommends doing them both. For reference, the update panel looks like the below:


What if a particular update solves an issue that is critical to work I need to do?

By all means, email with the name of the app that needs to be updated. We can prioritize the distribution in our system.

What about free System Updates and Apps that I have purchased personally?

Our system in no way prohibits OS X system updates, security updates, or Apps that you have personally purchased. Within the App Store, click "Updates". You can (and are encouraged to!) update any available software that does not ask for the account.