Apple App Store Updates

Occasionally you may receive notification that an application on your computer has an update available. When you attempt to update, it will ask you for the password for the Apple ID of "helpdesk@potsdam.edu".

Beginning with Mac OS X 10.8 many of the common applications provided on SUNY Potsdam devices have shifted to distribution via the Apple App Store.

This change has created challenges for us in terms of property management and distribution of software.

When you receive a college owned computer for your use, many of these apps will occasionally want you to update them to their latest version.  The issue of ownership (called Program Adoption) comes into play because were you to sign-in and update them with your Apple ID those programs are then tied permanently to your personal account. There is no way for you to transfer ownership of those programs to SUNY Potsdam if you were to leave college service.

Because these included programs, and others that may be purchased via the App Store by a department, are property of the College, CTS has a package management and distribution system in place to periodically update these applications.

How it works:

As your computer checks in on the network, should an update be available it will automatically be installed. There may be some time before the update is sent and applied to your computer due to a number of factors. For example, some updates are for every computer we have and it takes some time to distribute to hundreds of computers.

What if a particular update solves an issue that is critical to work I need to do?

By all means, email helpdesk@potsdam.edu with the name of the app that needs to be updated. We can prioritize the distribution to your system.

What about free System Updates and Apps that I have purchased personally?

Our system in no way prohibits OS X system updates, security updates, or Apps that you have personally purchased. Within the App Store, click "Updates". You can (and are encouraged to!) update any available software that does not ask for the helpdesk@potsdam.edu account.