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Employee Assistance Program
The New York State Employee Assistance Program is a confidential assessment and referral service for New York State government employees and their family members who need assistance with personal problems or concerns that may be affecting their work performance or overall well-being. For more information, please check out the history of EAP.
How to use EAP
If you wish to access SUNY Potsdam's EAP please call (315) 386-7404. Your call will be returned within 24 hours. You may also contact the Statewide EAP in Albany at (800) 822-0244.
- Your Coordinator will assist you in determining the nature of your problem and linking with an appropriate referral.
- You may also choose to use a Coordinator from another agency; You may choose to locate a different coordinator if you feel there is a conflict of interest.
The EAP welcomes all employees of the State of New York including CSEA, PEF, UUP, PACES, Research Foundation, and Management/Confidential employees. We also serve family members and retirees.
The NYS Empire Plan and HMO covers many aspects of treatment, including mental health and substance abuse. For more information on what is covered in your specific are, check with your Health Benefits Administrator or look on the NYS Online benefits.
Cooperation between labor and management will assist employees to use their EAP at the earliest possible stage before behavioral or medical problems occur or get worse. EAP training for supervisors is encouraged at all levels. EAP training for supervisors can be done online at the GOER.
Supervisors need to learn to recognize problems and refer employees before job performance deteriorates beyond recovery. In addition, employees should be encouraged to use the EAP without fear of jeopardizing their jobs.