SUNY Potsdam’s Student Health Services’ 2008-2009 Client Satisfaction Survey clearly demonstrated students’ overwhelmingly positive view of the care they receive at their home away from home.
Of the 250 students surveyed, 99 percent said the laboratory and nursing staff was courteous, helpful and discreet. That same number contended their confidentiality was maintained.
A total of 98 percent responded that the provider listened carefully and explained things in an understandable way. Office staff was said to treat students with courtesy and respect and were as helpful as they should be 97 percent of the time.
In addition, 97 percent of the respondents said they receive appointments in a timely manner and their average time in the waiting room was less than five minutes.
On average, students rated Health Services a nine out of a possible 10, with 73 percent giving it a nine or a 10.
According to SUNY Potsdam Director of Student Health Services Dr. Richard Moose, these numbers are not uncommon to see in their yearly survey.
“We have personable staff and high quality providers,” Dr. Moose said. “For me, the most telling statistic is the students who come here more than once over the course of the academic year. I think that speaks to the fact they like the care they receive.”
For more information about SUNY Potsdam’s Student Health Service, visit www.potsdam.edu/studentlife/healthservices/.
Student Health Services
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