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Financial Aid / Overpayment Refunds

To view our institution's contract with BankMobile, a Division of Customer Bank, click here.

Refunds from financial aid or overpayments occur throughout each semester. The date of a specific refund depends on many factors, such as aid type, liability status, etc., but norefunds are issued before the first week of classes. Students are encouraged to monitor their BearPAWS account to check on the status of aid payments and refunds.

Whenever federal financial aid is posted to a student's account an e-mail is sent to the student's Potsdam e-mail address. If this aid payment creates a refund, the Student Accounts Office will process the refund in approximately two to five days. The student is notified via e-mail when their refund has been processed.

Refund Eligibility

A refund situation occurs when payments and credits on your student account exceed tuition and other charges for a semester.

For example, if for the fall semester your tuition and other charges are $6,000 and your financial aid totals $8,000, your account balance is -$2,000 (negative) and you would receive a refund of $2,000.

Refunds are intended to pay for educational expenses, such as books, supplies, personal expenses, and room and meals if you live off-campus.

Distribution of Refund

SUNY Potsdam partners with BankMobile a Division of Customers Bank, a financial services company, to deliver refunds to SUNY Potsdam students. Students have the following options to receive a refund:

  • Electronic Deposit to Another Bank Account
  • Electric Deposit to a BankMobile Vibe Account
  • Paper Check Delivered by USPS

Choose the option that is best for you. After you register for classes, your Refund Selection Packet will be mailed to your current address on file with SUNY Potsdam. You need this packet to choose one of these options at Follow the instructions in order to select an option. Students will find their BankMobile Activation code in BearPAWS on the Personal Information page.

You can visit to learn more and view the FAQs here.

We start to distribute student refunds after the first week of classes. Student refunds are distributed based upon the refund option that was selected. ELECTRONIC DEPOSIT TO ANOTHER ACCOUNT - Money is transferred to another account the same business day BankMobile receives funds from SUNY Potsdam. Typically, it takes 1 – 2 business days for the receiving bank to credit the money to your account. ELECTRONIC DEPOSIT TO A BANKMOBILE VIBE ACCOUNT - If you open a BankMobile Vibe account (upon identity verification), money is deposited the same business day BankMobile receives funds from your school. PAPER CHECK DELIVERED BY USPS - A check is mailed the same business day BankMobile receives funds from your school, provided receipt is within daily cutoff times. Typically, it takes 5 – 7 business days for the check to arrive, depending on USPS First-Class® delivery timeframes. If you do not select any option, a paper checked will be mailed after a 21 day delay.

Changes to a permanent address must be made in the Registrar's Office.