Patient Complaint Procedures

Students are encouraged to voice any concerns, suggestions, or questions they may have regarding Student Health Services.  The procedure for addressing complaints will have three levels and may be reported on the Incident Reporting Form.

Level I:  

The student or family member should be requested to direct any comments or complaints to the Director.  The Director will talk with the individuals involved and respond either in writing or verbally.

Level II: 

The complaint may be appealed to the Student Health Advisory Council.

Level III: 

The complaint may be appealed to the Vice President of Affairs.