What You Can Do

Responses to Level 1/Level 2 Behaviors

  • Calmly talk to the student in private when you both have time
  • Express your concern in non-judgmental terms
  • Listen to the student and repeat the gist of what the student is saying
  • Clarify the costs and benefits of each option for handling the problem from the student's point of view
  • Respect the student's value system
  • Ask if the student is considering suicide
  • Make appropriate referrals if necessary
  • Make sure the student understands what action is necessary

Responses to Level 3 Behavior

  • Stay calm
  • Call emergency referrals

Talking to Students About Your Concerns

Be cognizant about the limits of your ability to help.You can help them get the support they need by informing them of our counseling services.  Explain that students visit the counselor for a variety of reasons.If a student is receptive to seeing a counselor, provide them with the College Counseling Center phone number (315) 267-2330. Some statements that might help you start a dialog are:

  • "Sounds like you are really struggling with _________.  Many people find it helpful to talk with someone in confidence that is outside of the situation."
  • "I want to help you get the help you need and deserve."
  • "Meeting with a counselor is confidential, free and will not go on your academic record."
  • "These are services your tuition pays for; take advantage of them."