Instagram Combined Shape quotation Created with Sketch. 69

IMPORTANT: Please read the below message concerning the transition from Zoom to Teams

April 22, 2022 

Dear colleagues: 

In 2020, as we shifted to remote course delivery in response to the pandemic, Computing & Technology Services purchased a Zoom contract to help facilitate instruction.  

Given the shift back to in-person instruction and the significant improvements to Office 365 tools, coupled with the need to reduce campus budgetary expenses, the campus can no longer support the use of Zoom past this academic year.  

While campus users may choose to use Zoom through free or subscription-based personal accounts, CTS strongly encourages campus users to take advantage of the full conferencing features available through Microsoft Teams.  

Creating and scheduling meetings is seamless in Teams/Outlook. Additionally, users outside of SUNY Potsdam are still able to join Teams meetings. After reviewing the videos below, please visit the Teams section of CCI’s Tech Tools website to find more tutorials on Teams features. 

If you have any questions or concerns, please contact the IT Service Desk by email at   

Thank you,      

Computing & Technology Services  
SUNY Potsdam

Create Your SUNY Potsdam Zoom Account

To create your SUNY Potsdam Zoom account please go to and click the “Sign in” button. A tab will open in your web browser to the SUNY Potsdam login page. Log in with your CCA credentials. If you are an Active Student, this will automatically provision you with a basic user account. If you are Active Employee and need a Licensed account, please email the IT Service Desk at and please provide a justification of why you need it.

To determine your current licensing, please log into and click on the "Profile" tab to the left navigation bar. Scroll down until you find the "Account" section and then you will see which license you have. It will either say "Basic" or "Licensed".

To give your profile a picture of yourself/avatar to be more easily recognizable in meetings click this link for instructions. If you'd like to set a virtual background that people see while you're in a meeting see the instructions at this link.

If you're looking for further assistance, the Zoom Help Center and/or the CCI Tech Tools page.

If you have not yet installed the Zoom application on your device, please go online and download the “Zoom Client for Meetings” or go to the App Store on your device and search for “Zoom”. If you are on a campus owned Mac then you will already have it installed.

  1. Open the Zoom application on your device.
  2. Click to check the Keep me signed in checkbox and then click Sign in with SSO.
    Zoom SSO Icon Image
  3. Enter potsdam-edu in the Company Domain field and click Continue
    Zoom SSO Login Icon 2
  4. A tab will open in your web browser to the SUNY Potsdam login page. Log in with your CCA credentials.
  5. Once you sign in the Zoom application should open.
  1. In your web browser, navigate to
  2. You will be taken to the SUNY Potsdam login page. Log in with your CCA credentials. 
  3. Once you are logged in, you will be taken to your SUNY Potsdam Zoom account where you can schedule a new meeting, start a new meeting, or join a meeting. 

Zoom Cloud Storage is limited. Because of this limitation CTS has enabled the "Auto delete cloud recordings after 7 days" setting for all Zoom accounts. Once you receive a Zoom email stating that your recorded video is available, it is suggested that you download it to OneDrive. Zoom is now integrated with Knowmia. Zoom cloud recordings will have a copy of the recordings sent to their "Zoom" folder within Knowmia. For more information please check out the Zoom section to the CCI Tech Tools page.