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Potsdam Prepared: COVID-19 Updates

Is the CCC open for counseling?

While the office is physically closed, the CCC is available and will continue to provide counseling services to matriculated students.

As with other offices on campus, our services and policies have been adapted to ensure that the staff remain healthy to serve you and that the environment remains safe for all students. We understand that not all these requirements are preferable, however physical safety is top priority. We are grateful for your understanding.

Are you doing in-person counseling or tele-counseling only?

All appointments will be done via telecounseling. In some cases, best practices may require in-person counseling but the risks this includes will be discussed with the student to ensure they can make an informed consent for counseling services. 

In certain cases where crisis is present, i.e., a student needs to be assessed for possible hospitalization due to felt inability to maintain their safety, a student may be seen in person to provide the most comprehensive assessment. 

Due to SUNY regulations, we are unable to work with students outside New York State. If you are distance learning from a residence in another state, please contact your local mental health agency for counseling options.

How does telecounseling work?

Upon calling and scheduling an initial appointment you will be emailed information detailing the telecounseling process along with other relevant information. It is important you read through this information carefully as it will assist you and your counselor during your first appointment.


Can I walk in to make an appointment?

For safety reasons, no appointments can be made in person. Instead, students can call the office at (315) 267-2330 or email to make an appointment. 

You will receive appointment reminder emails and you can log onto the Student Health and Counseling Portal through BearPaws to see your appointment information. 

NOTE:  Due to the non-secure nature of email, the College Counseling Center staff cannot ensure the confidentiality of email communication.  Please use discretion when sending information that is sensitive in nature.  Also, please note that email is checked during business hours only, 8:30 a.m. - 4:30 p.m. Monday-Friday.

What do I do if I am in crisis?

For safety reasons, we cannot permit walk-in appointments. Instead, if you are in crisis, that is: “any situation in which a person's behavior puts them at risk of hurting themselves or others and/or prevents them from being able to care for themselves or function”, please CALL the College Counseling Center at (315) 267-2330 for assistance. Please note that email is NOT for situations where immediate response is required.

What do I do if I’m in crisis when the office is closed?

There are many places students can contact to talk to someone after-hours, as listed below.

If  you are having thoughts of suicide and cannot remain safe, please contact your Resident Assistant if you’re living on-campus or call University Police at (315) 267-2222 to be connected to a counselor via phone.

  • REACHOUT: (315) 265-2422
  • The Trevor Project: 866-488-7386
  • Crisis Text Line: TEXT HOME to 741741
  • Tribal support:
  • Suicide hotlines: 1-800-SUICIDE (800-784-2433)    OR  1-800-273-TALK (800-273-8255)