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Restart Plan: Get the details.

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“Walk-In” Support

Available weekdays 8:30 a.m. - 4:30 p.m.

One Stop is online and ready to answer your questions!

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Why didn’t I get a call?

  • If we’re slow to respond, we’re helping other students and will call as soon as we’re available.
  • If we call and you don’t answer, staff will leave a voice message in Teams.  Try again or send an email to onestop@potsdam.edu.

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FAQs (Frequently Asked Questions)

Student Accounts

SUNY Potsdam is issuing refunds to students to offset the financial impact that the shift to remote learning had on student accounts and billing. Please see most recent update sent to students for additional information.

  • For residential students who left campus, there was credit issued on the Spring 2020 billing for the unused portion of on-campus room and board, as well as certain fees connected with on-campus living.
  • For all students, certain fees were partially refunded, including athletic fee, transportation fee, fitness center fee, some course fees, and the student activity fee. 

Credit/Refund FAQs

  1. How will I receive my refund?
    Refunds will be issued via Bank Mobile (domestic students only; Canadian and other international students will receive a check. Please provide One Stop with your most recent mailing address).  If you have not yet set up your Bank Mobile preference, please email onestop@potsdam.edu if you have questions, need help or need a new activation code.
     
  2. If I had a balance, how did that affect my room & board refund?
    Your balance was taken into account, so you don’t have to pay the amount for the period between March 19 and the end of the semester. You only have to pay for the amount before March 19.

     
  3. Will students still receive a refund if they could not retrieve their possessions from their rooms due to travel restrictions?.
    Yes.  However, student belongings that are not collected by their region's deadline (see https://www.potsdam.edu/studentlife/housing for information on regional deadlines) will be packed and stored.  In order to cover the additional costs associated with this, students whose items need to be packed will have a $250 charge placed on their bill.

     
  4. Will students get a refund for their off-campus housing?
    SUNY Potsdam has no authority over private rental property. You will need to speak with your landlord directly to see if they will consider any refund of your rental fees.
     
  5. What refunds will RAs get?
    As Resident Assistants did not pay for their room, no credit or refund can be made.  However, RAs may be eligible for a partial credit on their meal plan, but this will vary by individual based on balance/use. 

     
  6. What charges were prorated?

    All fees were reviewed to determine which campus-based services had been discontinued as a result of the COVID-19 crisis, as well as which fee services could no longer be utilized via online delivery. The following comprehensive fees were reduced:

    - Activity Fee
    - Athletic Fee
    - Fitness Center Fee
    - Transportation Fee

    Additionally, the following course fees were reduced:
    - Science Lab Fees up to $25
    - Wilderness Education Fees in full
    - Studio Art Fees by $25

    The Concert Fee for students enrolled in the Crane School was also reduced in full.

  7. How did SUNY Potsdam calculate the amount for each prorated fee?
    Potsdam used March 19, the date online instruction began, to prorate charges. At this time, 54% of the semester remained. Therefore, the applicable broad based fees and housing charges were reduced by 54% with the exception of the Activity fee. The SGA determined the proration of this fee based on budgetary spending that had already occurred for the semester as well as continuing Spring services.

    Dining charges were reduced per individual student circumstances. 

    Course fees in the school of arts and sciences were reduced by a flat amount, up to $25 per course. Wilderness Education fees and the Concert fee were reduced in full due to the disruption of activities those fees pay for.

  8. Why didn’t I get a refund from the COVID-19 crisis?
    If your account was not paid in full, the associated COVID-19 charge adjustments reduced the amount you owed to SUNY Potsdam.
     
  9. Will tuition refunds be granted?
    Tuition refunds will not be granted. Courses were transitioned online, and instruction continued throughout the entire semester.
     

Financial Aid, Scholarships, & Work Study

Will my aid be affected if I withdraw this semester?

If you are planning to officially withdraw from all your Spring 2020 courses, consult with an academic and financial aid advisor before doing so.  Withdrawing from all courses may negatively affect your Spring 2020 financial aid. Please see the Financial Aid webpage for more information. To withdraw from all courses, you must contact the Student Success Center.

If you are withdrawing from one or more courses, but continue to be enrolled in at least one course, please contact One Stop for any course withdrawals until April 3rd.  After April 3rd, please contact the Student Success Center.


Will my aid be affected if I choose to leave my housing (both on and off campus)?

No, changing your housing plans at this point will not affect your aid.  


Are on-campus students receiving a refund if they choose not to stay in their room?

Students living on campus will need to inform Residential Life of their plans to leave or to stay in the Residence Halls. SUNY Potsdam has just received guidance from SUNY System Administration regarding how we can resolve the financial impact that the shift to remote learning will have on student accounts and billing.

This guidance indicates that there will be a credit issued for the unused portion of on-campus room and board, as well as certain fees connected with on-campus living.  We ask that you please be patient with us as we work out the details including eligibility and process. 

Please see the “Student Accounts” above for additional information.


Are there any implications to my federal aid if I go home?

Students who plan to continue their enrollment for spring 2020 will not be affected regardless of where they live.  This applies to Federal Pell Grants, SEOG, Direct Loans, and TEACH Grants.  See notes related to federal work study below, as applicable.   


Federal Work Study

The following federal regulations apply to Federal Work Study (FWS) funding based on the current status of the College, and assumes the student is still enrolled for spring 2020; students cannot earn more than their FWS offer for the aid year:  

  • FWS students that wish to continue working but the department is unable to provide the same or similar job duties for the student – for example, student provided front-line servicing but the office is now closed as a result of the Coronavirus, and no longer has job duties the student can be considered “unable” to work.  The student can be paid through the end of the semester based on the scheduled number of hours they would have worked each week.  Students must discuss this option with their supervisor.    


Are there any implications to my SUNY Potsdam scholarships?  

Your eligibility for Potsdam scholarships will not be affected if you complete the spring semester and earn the required GPA. 


Are there any implications to my New York State Aid?

Based on guidance received by HESC and SUNY Potsdam at this time, New York State Aid Programs for the spring 2020 term should not be substantially affected. 


FAFSA Reminder

Under the Federal Coronavirus Aid, Relief, and Economic Security (CARES) Act, SUNY Potsdam has received funding to be paid directly to our students for their expenses related to the disruption of campus operations due to the coronavirus. Expenses such as food, housing, course materials, technology, health care, and child-care expenses will be considered. In order to be eligible for this emergency grant funding, students must demonstrate federal Title IV aid eligibility by completing a Free Application for Federal Student Aid (FAFSA) by June 1,2020. These funds are not restricted based on financial need and all students will be reviewed for eligibility as long as a valid FAFSA is on file. Students could be eligible for a base grant of up to $400. If you wish to apply for CARES funding please start by completing a FAFSA at www.fafsa.gov as soon as possible.

If you have questions on completing the FAFSA, please contact finaid@potsdam.edu. More information regarding the CARES funding process specifically will be forthcoming.


Additional questions?

Contact the One Stop at onestop@potsdam.edu.

S/U Grade Options

Graduate students should contact the Office of Graduate and Continuing Education to discuss S/U options.

Undergraduate students

The deadline to elect the S/U grade option was Friday, 5/15/20 at 11:59 p.m.

Should you need to consider what options are available to you at this time, please contact your advisor.  If you’re unable to reach your advisor, log into Navigate and click the Get Assistance button to set up an appointment to discuss options with an advisor. Crane students may also contact the Crane Dean’s Office

S/U Changes for Spring 2020:

  • The College adopted a policy that creates a new “Low Pass” or P grading option. This change allowed students to avoid the negative impact of a low grade during this challenging semester and to potentially earn additional credit toward their degree and/or General Education requirements. 
    • Please see the FAQS online to further understand the potential impact of the S/P/U grade option in effect for all S/U elections this semester.
  • Most departments have limits on the number of credits (if any) that can be counted for major and minor requirements if taken S/U.  For this semester, some departments implemented S/U policy exceptions for major and minor requirements.  Please see the comprehensive list of these exceptions online for further details.
  • Courses taken S/U in the Spring 2020 semester do not count toward the 14-credit hour maximum for undergraduate students.
  • For this semester, you can request the S/U grading option even if you have an account hold for a balance due.

S/U Changes for Summer 2020:

  • The “Low Pass” or P grading option is also in effect for summer 2020. 
    • Please see the FAQS online to further understand the potential impact of the S/P/U grade option in effect for all S/U elections.

Emergency Withdrawals

Graduate students should contact the Office of Graduate and Continuing Education to discuss Emergency Withdrawal options.

Undergraduate students
The deadline to request Emergency Withdrawal from a class was Friday, 5/15/20 at 11:59 p.m.

Should you need to consider what options are available to you at this time, please contact your advisor.  If you’re unable to reach your advisor, log into Navigate and click the Get Assistance button to set up an appointment to discuss options with an advisor.  Crane students may also contact the Crane Dean’s Office.

Incompletes

The grade of Incomplete, which gives the student time after the semester has concluded to complete course requirements, may be reported by an instructor under the following circumstances:

  1. The student has requested an Incomplete.
  2. Course requirements have not been completed for reasons beyond the student’s control (e.g., illness or family emergency).
  3. The student has completed the majority of the work for the class, and the student can accomplish the remaining requirements without further registration.

After consulting with your course instructor, please complete this form no later than finals week to begin this process.  You will need to login with your campus computer account username and password.

Normally, the conditions for changing the grade of “Incomplete” to a final grade must be met by the end of the next regular semester following issuance of the grade.  Exceptions can be made under appropriate circumstances.  “Incompletes” not completed by the appropriate time will automatically be converted to 0.0, “U” or “U*”, depending upon the student’s choice of grading option or the designation of the course at the time of the original registration.