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Accessing Shared Mailboxes (Win)

To access another user’s shared e-mail using Outlook for Windows:

  1. Click on “File” in the upper left corner of your Outlook window
  2. Click on “Open & Export”
  3. Click on “Other User’s Folder”
  4. Type the address of the mailbox to which you would like access, e.g., smith123@potsdam.edu.
  5. Click “OK”

The mailbox loads, and now appears in your list of mailboxes on the left.

To Send-As the address associated with a Shared Mailbox:

  1. Open a new mail message.
  2. Click on the “From” field:
  3. Click on “Other E-mail Address…”
  4. Type the e-mail address of the Shared Mailbox into the field.  Click “OK”
  5. Continue typing and sending message.

From now on, when sending a new message, the address of the Shared Mailbox should be listed in the “From:” menu.