In order to troubleshoot your printing problem, you have to understand the process at work. This document will detail what happens to your document from the time you click "Print" to the time it comes out of the printer and offer tips for troubleshooting any problems which might arise.
There are 4 basic stops along the path from your computer to the printer:
Here are the details:
If all goes well, this process takes only a second or two and by the time you actually walk to the printer after clicking "Print", your job is already waiting for you there. If it is a large job, it may take a few minutes.
Things do not, alas, always go well. You are in complete control of this process until the job has left your computer and been handed to the print server. If you clicked "Print" and everything seemed to go OK, the next thing for you to do is to check your job's status according to your local spooler. Pay attention to what it says the job is doing. If it's a very large job, it may take a few seconds to spool to the print server. If it seems to just sit there, try deleting it and sending it again. Unless it comes out of the printer, there has been no charge for the printout.
If you can see your job but it is not going anywhere, delete it and try printing something else. Something simple like a Word doc with only one letter in it. If THAT prints and the thing you really want printed does not, then there's something about your document that precludes it from printing. Seek help from a lab monitor or at the CTS Helpdesk in Kellas Hall. If nothing you try to print ever prints, try logging into another computer.
If still no luck, report the problem to the nearest support personnel, or the CTS Helpdesk (email@example.com, x2083) If you experience the same problem on another workstation, there may be something wrong with the network, the print server, or the printer. Check the Printer first; see if it displays any error messages. If it indicates a jam, empty toner, or empty paper, let the support personnel know. If it indicates any other kind of error, turn the printer off, then on again.
If, after trying all of these things, you still have not seen your job come out, please contact the CTS Helpdesk with the following information: