Time Warner is now supporting the Internet and cable television connections in the Residence Halls. Every room in the Residence Halls is now equipped with a Road Runner University cable modem. To connect your computer to the cable modem you need an Ethernet cable, a 25 foot cable is recommended. If you do not have an Ethernet cable, one can be purchased at the College Store.
If you are having problems connecting to the Internet or are experiencing any other problems with your cable modem please call Road Runner University Technical Support at 1-866-339-8225 and identify yourself as a SUNY Potsdam Resident. The sticker on the face of your Road Runner University cable modem contains a number that Road Runner University Technical Support may need to help resolve your problem.
Neither Road Runner University Technical Support, nor SUNY Potsdam will repair broken computers.
Our residence halls, including town houses, are covered by access points and a registration system by Time Warner's Road Runner. For assistance in these locations, please call 1-866-339-8225 and you will need our support ID for assistance, it is: 56-010332.
Click below to download a PDF flyer that lists channel line-ups, TV package upgrades, and more.
Below is Time Warner's Welcome Kit flyer which contains information on getting your internet connection setup and some troubleshooting steps if you have problems.
Click the below link to enter Time Warner's "Student Order/Self Help" page. On this page you can order upgrades to your packages and visit self-help troubleshooting topics.
At this time we are not banning personal Wireless Access Points (Aka WAP or Wireless Router) however we are requiring any student who operates their own WAP to either turn them off and try RRWIFI or verify your WAP is properly configured to use either channel 1, 6, or 11 but nothing else. Operating on a channel other than 1, 6, or 11 creates interference more commonly known as "noise" for the Time Warner radios. Switching to one of these channels should also yield you better performance.
Please refer to the documentation of your WAP/router for instructions on how to do so. Failure to comply in a timely nature will result in your cable modem being disabled until your WAP is configured to run on either channel 1, 6, or 11.
For more information on why this is necessary please refer to the following link: