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Student Complaint Resolution

SUNY Potsdam makes every effort to resolve student complaints internally, using policies and procedures outlined in the current catalogs and student handbooks. Students should utilize administrative procedures to address concerns and/or complaints in a timely manner. Links to relevant procedures are below.

In the unlikely event that an issue cannot be resolved by the College, students may file a complaint with New York State Education Department. This agency should be contacted only after the student has registered a complaint with the College and has not received a response to the request for resolution. Contact information for New York State is as follows:

Office of College and University Evaluation
New York State Education Department
5 North Mezzanine, 89 Washington Avenue, Albany, NY 12234
Telephone:  (518) 474-3852
Website

Unresolved complaints may also be filed with the Middle States Commission on Higher Education, the University's regional accrediting agency, once all other avenues have been exhausted. Information on its complaint policies and procedures can be found here (PDF).

Middle States Commission on Higher Education
3624 Market Street, 2nd Floor West, Philadelphia, PA 19104
Telephone: (267) 284-5000
Email: info@msche.org  Spanish: españolinfo@msche.org
General Link: www.msche.org