Campus Computer Account (CCA)

All SUNY Potsdam students are assigned a Campus Computer Account (CCA) once they have made their admissions deposit to the college or registered for a course.  All SUNY Potsdam faculty/staff are assigned a CCA when their signed contract is received by Human Resources, PACES or the Research Foundation.  The CCA is used for all campus services including Potsdam email, BearPAWS, logging onto campus computers, on-campus and residential Wi-Fi access, Blackboard, publishing web pages and proxy access to campus restricted web sites.  The same username and password is used for all of these services.

FAQ’s

What is my student username?
What is my faculty/staff username?
What is my alumni username?
How do I get my password?
How can I reset my password if I forget it?
What are my security questions?
What if I can’t answer my security questions or never set any up?
What if I can’t answer my security questions or never set any up, and I cannot come to campus?
What if I’m a Cross-Registered student from another college?
What if I have a Cross-Registered student in a class that needs access to campus resources?
What if I’m a former student who just wants access to my advisory transcript on BearPAWS?
What if I’m an alumnus who just wants to set up a Potsdam email account?
Who should I contact if I have other questions about the Campus Computer Account or I have technical difficulties?

Is it possible to change my CCA username?
I've graduated, but still have an incomplete and/or still have coursework that requires Library Database Access.

What is my student username?
The student username is the first six (6) letters of the last name, followed by the first letter of the first name, the first letter of the middle name and a number calculated from your admission term.  Your username is the first part of your Potsdam email address, without the “@potsdam.edu.”  Current students can look up their username in the student directory on our web site at http://directory.potsdam.edu/students/.

What is my faculty/staff username?
The faculty/staff username is the first six (6) letters of the last name, followed by the first letter of the first name, and the first letter of the middle name. For John M. Doe the username would be "doejm".  Your username is the first part of your Potsdam email address, without the “@potsdam.edu.”  Current faculty/staff can look up their username in the faculty/staff directory on our web site at http://directory.potsdam.edu/employees/.

What is my alumni username?
The alumni username is the first six (6) letters of the last name, followed by the first letter of the first name, the first letter of the middle name and an automated personalized number.  If you had a student username while attending Potsdam, your alumni username is the same as your student username.  Your username is the first part of your Potsdam email address, without the “@potsdam.edu.”

How do I get my password?
New students will have their initial CCA passwords mailed to them. International Exchange students will receive their initial passwords from the International Education Office when they arrive on campus. A faculty/staff member’s initial password will be available for pickup at the CTS Helpdesk or will be mailed directly to the employee via US Mail if the hiring department has requested it be mailed to your home address.

How can I reset my password if I forget it?
What are my security questions?
When you log into your CCA the first time, you will be asked to immediately reset the  initial password that was given to you, and then to answer 3 from a list of 12 security questions.  If at any time you forget your password, on the CCA login page there is a “Forgot Password” button, that will take you to your security questions.  If you are able to answer your 3 questions correctly, you will be enabled to select a new password for your account.  The 12 security questions are as follows:

  1. What is the country of your ultimate dream vacation?
  2. What is the first name of the first person you kissed?
  3. What is the name of your favorite childhood friend?
  4. What is the street number of the house you grew up in?
  5. What was the name of your first stuffed animal toy?
  6. What was your childhood nickname?
  7. What are the last 5 digits of your driver’s license number?
  8. Who was your childhood hero?
  9. What is the last name of your favorite teacher?
  10. In what town was your first job?
  11. What was the first concert you attended?
  12. What was your dream job as a child?

Be sure to choose questions for which your answers are not likely to change in the near future, and remember that your answer must use exactly the same wording and spelling each time.  To keep your account secure, choose questions that family, colleagues or friends are not likely to know, or answer them using a personal code.  For more suggestions on protecting the security of your computer accounts, click here.

What if I can’t answer my security questions or never set any up?
If you forget your password and you cannot answer your security questions, or you are a readmitted student who never set up security questions, you can have your password reset by going to one of 3 places on the SUNY Potsdam campus and presenting a valid photo identification card (a SUNY Potsdam photo ID, a driver’s license or state-issued ID card with photo, or a passport) during their hours of operation (pending the availability of designated staff password resetters):

  1. The CTS Helpdesk in Stillman Hall 103, (315) 267-2083
  2. The Crumb Library, (315) 267-2485

What if I can’t answer my security questions or never set any up, and I cannot come to campus?
If you forget your password and you cannot answer your security question, or never set up any security questions, and you are not able to come to the SUNY Potsdam campus in the near future, you can have your password reset by printing or scanning the form at this link, and faxing or emailing it along with a clear copy of a valid photo identification card to the Registrar’s Office, registrar@potsdam.edu, Fax (315) 267-2157. You will be emailed with your username and instructions.  Your temporary password will be valid for 3 days.

What if I’m a Cross-Registered student from another college?
If you are a student from one of the Associated Colleges and are cross-registered for a SUNY Potsdam course, you can get a CCA that will give you access to Blackboard, Moodle, campus wireless internet connections, and computers in campus computer facilities.

Cross-registered students are NOT automatically assigned Campus Computer Accounts (CCA) by our systems.

If you are a cross-registered student who needs a CCA, please see your professor and ask them to follow the following instructions in the next section:

What if I have a Cross-Registered student in my class that needs access to campus resources?
If you have a cross-registered student who needs access to campus computing resources (including Moodle) you will need to request a CCA on their behalf. Please follow the following steps to do so:

  1. Go to the following web site: http://track.potsdam.edu/me Login with your own campus computer account.
  2. In the top-left corner of the screen, click on "New Ticket".
  3. Select "Cross Registration Student" from the first pop-up menu that appears.
  4. Fill in the rest of the information when prompted.

A ticket will be created in our Request Tracker system and your student will be e-mailed instructions on how to activate their own CCA.

If you have questions about or problems with this process, please contact the Helpdesk at helpdesk@potsdam.edu or (315) 267-2083.

What if I’m a former student who just wants access to my advisory transcript on BearPAWS?
If you are a former student who wishes to get access to your student records through BearPAWS, you can have your BearPAWS account reactivated and password reset by printing or scanning the form at this link, and faxing or emailing it along with a copy of a valid photo identification card to the Registrar’s Office, registrar@potsdam.edu, Fax (315) 267-2157.  You will be emailed with your username and log in instructions.  Your temporary password will be valid for 3 days.

What if I’m an alumnus who just wants to set up a Potsdam email account?
If you are an alumnus who wishes to have a SUNY Potsdam email account set up, contact the Alumni Relations Office for assistance at (315) 267-2120 or email alumni@potsdam.edu.

Who should I contact if I have other questions about the Campus Computer Account, or if I have technical difficulties?
If you have technical problems or other questions about your CCA, please contact the CTS Helpdesk at helpdesk@potsdam.edu or (315) 267-2083.

Is it possible to change my CCA username?
CCA usernames are unique and generated automatically using an algorithm specifically designed to prevent future username collisions.  As such all requests for CCA username cosmetic modifications are denied. Any student/faculty-staff who has legally changed their name and has subsequently notified the Registrar Office and/or Human Resources is eligible to have their CCA username "renamed". CCA rename requests must be made in person at the CTS Helpdesk and persons can not request specific usernames.

I've graduated, but still have an incomplete and/or still have coursework that requires Library Database Access.
Your Professor will need to fill out the Request for Library Database Access (PDF) form and return it to CTS. You will be notified by email with your temporary account information.