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Potsdam Prepared: COVID-19 Updates

One Stop

One Stop will be closed Friday May 28th and Monday, May 31, 2021 for Memorial Day.

About One Stop

Note: Spam/Phishing emails have recently been reported, appearing like they are being sent from SUNY Potsdam or the Federal Government. We will never ask you for SSNs or personal information in an email. Please just delete these emails.


  • Please have your Potsdam ID Number (P#) available when contacting us via phone and/or email. You can locate your P# in BearPAWS under “Personal Information”.
  • Please be aware that you Spring 2021 bill and financial aid detail could be impacted by any housing changes for the semester.
  • All Financial Aid forms and supporting documentation should be uploaded to our secure file drop location:
    • You need to include the student's name and Potsdam Identification Number (P#) in the file name
  • We are experiencing longer than average wait times on our phones. Thank you for your patience.

Virtual “Walk-In” Support

Available weekdays 9:15 a.m. - 3:45 p.m. Closed on weekends and Federal Holidays.

One Stop is online and ready to answer your questions!

Mac users: watch Change System Preferences for Teams

Why didn’t I get a call?

  • If we’re slow to respond, we’re helping other students and will call as soon as we’re available.
  • If we call and you don’t answer, staff will leave a voice message in Teams.  Try again or send an email to

Don’t miss our call.  Have Teams open!