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One Stop


SUNY Potsdam is issuing refunds to students to offset the financial impact that the shift to remote learning had on student accounts and billing.

Learn More

Contact Us by:

“Walk-In” Support

Available weekdays 8:30 a.m. - 4:30 p.m.

One Stop is online and ready to answer your questions!

Mac users: watch Change System Preferences for Teams

Why didn’t I get a call?

  • If we’re slow to respond, we’re helping other students and will call as soon as we’re available.
  • If we call and you don’t answer, staff will leave a voice message in Teams.  Try again or send an email to

Don’t miss our call.  Have Teams open!

About One Stop

One Stop combines student administrative services into one centrally located office. Our team is ready to assist you with your enrollment and financial needs, including registration, billing, loans and more.

Mission Statement

To support prospective, current, and former students in achieving their educational goals by providing timely, respectful, and accurate assistance concerning financial aid, student accounts, registration and academic records.


Additional Information

Office Information

4th Floor Raymond Hall
44 Pierrepont Avenue
Potsdam NY 13676
Phone: (315) 267-2943
Fax: (315) 267-3067


Fall and Spring Semesters

  • Mon, Tues, Thurs & Fri:  8:30 a.m. - 4:30 p.m.
  • Wed: 10 a.m. -  4:30 p.m.

Summer Session

  • Mon, Tues, Thurs & Fri: 8 a.m. - 4 p.m.
  • Wed: 10 a.m. - 4 p.m.