Note: Spam/Phishing emails have recently been reported, appearing like they are being sent from SUNY Potsdam or the Federal Government. We will never ask you for SSNs or personal information in an email. Please just delete these emails.
Announcement
- Please have your Potsdam ID Number (P#) available when contacting us via phone and/or email. You can locate your P# in BearPAWS under “Personal Information”.
- We are closed November 25th - 27th in observance of Thanksgiving. We will reopen on Monday November 30th.
One Stop will be providing phone service and virtual "walk-in" support Weekdays from 10 a.m. - 4:30 p.m. You can contact us by:
- Email: onestop@potsdam.edu
- Phone: (315) 267-2943
- “Walk-In” Support (see info below)
"Walk-In" Support
One Stop is online and ready to answer your questions!
- Open Teams (Login to Office 365 or download app)
- Submit Walk-In form
- Staff will call you in Teams
Mac users: watch Change System Preferences for Teams
Why didn’t I get a call?
- If we’re slow to respond, we’re helping other students and will call as soon as we’re available.
- If we call and you don’t answer, staff will leave a voice message in Teams. Try again or send an email to onestop@potsdam.edu.
Don’t miss our call. Have Teams open!
Helpful Information
- Bill / Payment Information
- Refunds
- Authorizing Others to Access Your Account(s)
- Apply for Aid
- Scholarships
- Register for Classes
- Add/Drop Classes (including Overloads and Overrides)
- Residency Requirements
- Transcripts
- Apply to Graduate
- Update Personal Information
- Declare a Major/Minor