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Potsdam Prepared: Fall 2021 Updates


NYS EAP coordinators must keep all information confidential unless they have written permission from the client to disclose information.

There are three exceptions to the confidentiality requirement:

  • the information is required to be disclosed by law, Executive Order or agency work rule;
  • there is reasonable belief a client's conduct places the client, or another person, in imminent threat of bodily harm. Imminent threat is present if there is reasonable belief the threat is an immediate threat of physical harm;
  • there is reasonable belief to suspect that child abuse has recently been or will be committed. This includes physical, emotional and psychological abuse and neglect.

Please discuss any questions you have about this confidentiality policy with the EAP coordinator.