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Potsdam Prepared: Fall 2021 Updates

Student Complaint Resolution

SUNY Potsdam makes every effort to resolve student complaints internally, using policies and procedures outlined in the current catalogs and student handbooks. Students should utilize administrative procedures to address concerns and/or complaints in a timely manner. Links to relevant procedures are below.

In the unlikely event that an issue cannot be resolved by the College, students may file a complaint with New York State Education Department. This agency should be contacted only after the student has registered a complaint with the College and has not received a response to the request for resolution. Information on its complaint policies and procedures can be found here.

     Office of College and University Evaluation
     New York State Education Department
     89 Washington Avenue
     Room 960 EBA
     Albany, NY 12234
     Telephone: (518) 474-1551

Unresolved complaints may also be filed with the Middle States Commission on Higher Education, the University's regional accrediting agency, once all other avenues have been exhausted. Information on its complaint policies and procedures can be found here.

     Middle States Commission on Higher Education
     3624 Market Street
     Philadelphia, PA 19104
     Telephone: (267) 284-5000
     Email: info@msche.org  Spanish: españolinfo@msche.org
     General Link: www.msche.org