Do call emergency services (If on-campus, UP at (315) 267-2222 & if off campus, call 911)
Do show that you take the student's feelings seriously.
Do let the student know that you want to help.
Do listen attentively and empathize.
Do take every threat seriously.
Do reassure that, with help and motivation, (s)he can develop a more positive outlook.
Do stay close until help is available or risk has passed.
Don't try to shock or challenge the student.
Don't assume the student is only seeking attention.
Don't become argumentative.
Don't react with shock or disdain at the student's thoughts and feelings.
Don't discount the student's distress.
Don't leave the student alone.
More Tips for Faculty
Create opportunities for connections in your classroom and work to engage the withdrawn or socially isolated student.
Phrase feedback positively whenever possible.
During critiques, emphasize the purpose, process and benefit of them.Seek to normalize the experience by using examples, such as an invited upperclassman's work.
Understand that some students lack basic life skills and are playing catch-up in many areas.
Refer student to support services such as the Bear CARE Program and make a report when observing early signs of distress.
Provide students information on syllabi on where to locate support for basic needs concerns (Information can be found on the Bear CARE Program webpage).
