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No-Show Fees for Psychological Services

The College Counseling Center at SUNY Potsdam strives to optimize students' access to our services. An ongoing problem has been the student who misses an appointment without any prior notification. To encourage students to call and cancel or re-schedule appointments in advance, the College Counseling Center implemented a "no-show/late cancellation" fee. The no-show/late cancellation fee for an appointment with a counselor is $20.

There are often legitimate reasons for missing an appointment. An appeal form is available and students are given two weeks from the date of the missed appointment to submit the appeal form to our office. If the appeal is approved, the fee would be removed from the student's account.

 You will be charged a $20.00 fee if:

  • You fail to attend a scheduled appointment
  • If you are 10 minutes late, and you will also be asked to reschedule your appointment
  • You fail to call at any point before your appointment.