The SUNY Potsdam Physical Plant Office has implemented a work order system which has automated and streamlined the processes for requesting work to be completed by Physical Plant staff members. The system enables a user to submit a work order and track the progress as it goes through the system. In most cases a work order is needed in order for work to be completed, unless it is an emergency or life safety situation. Work orders are handled on a priority basis, not first come / first served.