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Potsdam Prepared: Fall 2021 Updates

IT Service Desk

Contact: email or call (315) 267-4444, x4444 on campus. For fastest service, you can create a service ticket with our Service Request Form.

Location: 103 Stillman Hall.

Hours of operation:

IT Service Desk located in 103 Stillman Hall
Mon-Thur 8:00am - 9:30pm
Friday 8:00am - 4:30pm
Mon-Fri 8:00am - 4:00pm (Summer, Winterim, and when classes are not in session.)
Sun 2:30pm - 9:00pm

IT Service Desk Extension in the Lougheed Learning Commons:
Sun - Thurs 6:00pm - 9:00pm

Closed on legal holidays unless classes are in session.

Support: The IT Service Desk provides direct support for all Faculty and Staff desktops, printers, and peripherals on campus as well as account support services.

The IT Service Desk will, to the best of their ability, provide support for students in the following areas:

  • Password resets.
  • Moodle - uploading/downloading documents & assignments.
  • Printing & formatting issues.
  • Connecting to campus wifi.
  • Connecting to Microsoft Teams.
  • Connecting to Zoom.

CTS Point of Contact: The IT Service Desk is the point of contact for all other divisions of CTS (AIS, HNS, DMS, NIM, and TelCom). Please be advised that IT Service Desk staff do not always perform the actual work of these units, as such we are unable to give time estimates for work done by these areas. Issues for these groups will be placed in Request Tracker and assigned to the appropriate group. We are happy to escalate any time-critical issues to the area supervisor for these units for you, however.

Walk-ins: For complex technical issues every effort is made to get you up, running, on your way, however depending on work load/call volume you may be asked to leave your computer with us, or a ticket will be put into our tracking system and an appointment made with you for service. We thank you in advance for your patience.

Application Support: IT Service Desk staff are not "Application Specialists." We are here to make sure that your software is installed properly and functioning. While we attempt to assist in basic usage questions, please be aware we have neither the staff nor the resources to be experts on the hundreds of applications that are used across campus. Faculty/Staff needing application training should see if the CCI has support for the application you are using or you should seek professional training classes externally. Students should visit one of the many student support services for help or request more specific instruction from the Professor requiring the use of the software with which they need assistance.

Personally Owned Equipment: CTS does not support personally owned equipment or software (even if the software is installed on College owned equipment.)