The CTS main offices are located in Stillman Hall. The CTS Announcements & Systems Status page contains current system status, information about any planned or current technology outages, and updates from CTS.
Looking for an available lab computer? Our Maps show locations and available computers for use as well as software that is installed onto them.
If you're here with a technology issue, please use our Request Form to create a new trouble ticket. You may wish to check the above announcements page to ensure it is not a known issue or planned maintenance.
Our IT Service Desk is the point of contact for all divisions of CTS. Issues for these groups will be placed in Request Tracker (RT) and assigned to the appropriate group. You may also reach the IT Service Desk by emailing firstname.lastname@example.org or calling (315) 267-4444.
For technical issues or instructional help with our Learning Management System (Brightspace), please contact the SUNY Online Help Desk (see contact information below).
Hours of operation:
IT Service Desk located in 103 Stillman Hall
Mon.-Fri., 8 a.m. - 4:30 p.m.
Mon.-Fri., 8 a.m. - 4 p.m. (Summer, Winterim, and when classes are not in session.)
IT Service Desk Extension in the Lougheed Learning Commons:
Sun. - Thurs., 6 - 9 p.m.
Closed on legal holidays unless classes are in session.
SUNY Online Helpdesk (For All Brightspace Related Questions)
Toll-Free Phone: 1-844-673-6786
Direct Line: 1-518-320-1300 (for International calls)
Submit a Support Ticket: Service - LMS Support Request (teamdynamix.com)
SUNY Online Support Knowledge Base: SUNY Online Help Desk
Hours: Please visit Help Desk - SUNY Online for updated hours.
"Computing and Technology Services (CTS) is responsible for planning, developing, and managing the information and technical resources and services of the campus. CTS advocates the utilization of technology to enhance the educational experience for SUNY Potsdam students, promote critical thinking, and develop the skills necessary to succeed in society. CTS supports student, faculty, and staff needs, and provides a full complement of services to support the academic mission and campus administrative needs."