The CTS main offices are located in Stillman Hall. The CTS Announcements & Systems Status page contains current system status, information about any planned or current technology outages, and updates from CTS.
Looking for an available lab computer? Our Maps show locations and available computers for use as well as software that is installed onto them.
If you're here with a technology issue, please use our Request Form to create a new trouble ticket. You may wish to check the above announcements page to ensure it is not a known issue or planned maintenance.
Our IT Service Desk is the point of contact for all divisions of CTS. Issues for these groups will be placed in Request Tracker (RT) and assigned to the appropriate group. You may also reach the IT Service Desk by emailing firstname.lastname@example.org or calling (315) 267-4444.
For technical issues or instructional help with our Learning Management System (Brightspace), please contact the SUNY Online Help Desk (see contact information below).
Hours of operation:
IT Service Desk located in 103 Stillman Hall
Monday-Thursday, 8 a.m. - 9:30 p.m.
Friday, 8 a.m. - 4:30 p.m.
Sunday, 2:30 - 9 p.m.
Monday-Friday, 8 a.m. - 4 p.m. (Summer, Winterim, and when classes are not in session.)
IT Service Desk Extension in the Lougheed Learning Commons:
Sunday - Thursday, 6 - 9 p.m.
Closed on legal holidays unless classes are in session.
SUNY Online Helpdesk (For All Brightspace Related Questions)
Toll-Free Phone: 1-844-673-6786
Direct Line: 1-518-320-1300 (for International calls)
Submit a Support Ticket: Service - LMS Support Request (teamdynamix.com)
SUNY Online Support Knowledge Base: SUNY Online Help Desk
Hours: Please visit Help Desk - SUNY Online for updated hours.
Mission & Goals
The mission and goals of each administrative unit have been compiled into one document.
View Mission & Goals (PDF).