The CTS main offices are located in Stillman Hall. The CTS Announcements & Systems Status page contains current system status, information about any planned or current technology outages, and updates from CTS.
If you're here with a technology issue, please use our Request Form to create a new trouble ticket. You may wish to check the above announcements page to ensure it is not a known issue or planned maintenance.
Our Helpdesk is the point of contact for these divisions of CTS: AIS, HNS, Labs, NIM and TelCom. Issues for these groups will be placed in Request Tracker (RT) and assigned to the appropriate group. You may also reach the Helpdesk by emailing firstname.lastname@example.org or calling (315) 267-4444. Hours: 8 a.m. - 4:30 p.m. Monday-Friday. Summer Session and when classes are not in session 8 a.m. - 4 p.m. Closed on most Holidays if classes are not in session.
Please note: At this time, Helpdesk Walk-ins are by appointment only.
Computing and Technology Services (CTS) is responsible for planning, developing, and managing the information and technical resources and services of the campus. CTS advocates the utilization of technology to enhance the educational experience for SUNY Potsdam students, promote critical thinking, and develop the skills necessary to succeed in society. CTS supports student, faculty, and staff needs, and provides a full complement of services to support the academic mission and campus administrative needs.