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Potsdam Prepared: COVID-19 Updates

Internet Service

Apogee supports the Internet connections in the Residence Halls. You will need to register with Apogee:

To create your network account:

  1. Visit
  2. Choose your service and create a unique username and password
  3. Log-on and start browsing

Additional resources, including connection guides, FAQs and information is available at Upon completion of the sign up process, you will be assigned an Apogee username and password. Keep this information confidential and do not share it with anyone.

If you are having problems connecting to the Internet or are experiencing any other problems please call Apogee Technical Support at 1-855-410-7380.

Neither Apogee Technical Support, nor SUNY Potsdam will repair broken computers.

TV Service

Time Warner supports the cable television connections in the Residence Halls.

If you are having problems with your TV Services or wish expanded services, please call1-866-339-8225.