Explore these resources to navigate challenges and find assistance during your academic journey:
Academic Support:
- Tutoring Services: Drop by the Lougheed Learning Commons or visit Tutoring Services for additional help.
- Accommodative Services: The Office of Accommodative Services helps students with documented ADA disabilities. More information is available on the Accommodative Services site or stop by Sisson 111.
Major-Specific Guidance:
- Arts & Sciences: Consult Kristin Jordan in Dunn Hall 103.
- Crane School of Music: Consult Dr. David Heuser in Bishop Hall C138.
- School of Education and Professional Studies: Seek advice from your advisor or Billijean Elliott in Satterlee Hall 113. If you’re unsure of who your advisor is, you can check in BearPAWS and the information will be under Course Summary.
Registration Assistance:
- Add/Drop: Find detailed information on the Add/Drop Procedures webpage. Consult your academic advisor for further guidance.
- Preparing for Registration: View the Academic Advising Center webpage and refer to How to Register for classes.
- BearDeN: BearDeN is used to track degree progress. You can login through BearPAWS. Your advisor can help if you're confused.
Gender Markers and Preferred Name
SUNY Potsdam is grounded in its commitment to diversity and a shared responsibility to fostering a campus climate where inclusivity is exercised, individuality is respected, celebrated and recognized as foundational to our community values. Our campus strives to be a campus where all feel welcomed and an integral part of our campus community regardless of gender, race, ethnicity, sexual orientation or background. Refer to the Gender Markers and Preferred Name website for detailed information.
Course-related Inquiries:
- S/P/U Grades and Withdrawals: Refer to the S/P/U webpage for details. Your academic advisor can provide additional support.
- Withdrawal Process: Refer to the Withdraw from a Course webpage for guidelines. Connect with your academic advisor for personalized assistance.
Leave of Absence and Withdrawal from the College:
- Explore Procedures: Find comprehensive information on the Leave of Absence/Withdrawal webpage. Consult your advisor for tailored advice.
Academic Concerns:
- Instructor Communication Issues: Email provost@potsdam.edu with "Class Concern" in the subject line.
- Brightspace Feedback or Grade Concerns: Reach out to provost@potsdam.edu with "Class Concern" in the subject line.
- Instructor Behavior Concerns: Report inappropriate actions to provost@potsdam.edu with "Class Concern."
- Access Brightspace: Login to Brightspace at https://brightspace.potsdam.edu/
- Questions about Brightspace: Contact the SUNY Online Support Services Help Desk. If that doesn’t help, contact the SUNY Potsdam Helpdesk by emailing itservicedesk@potsdam.edu
Staff-Related Concerns:
- General Staff Issues: Contact the Associate VP for Human Resources at proulxme@potsdam.edu with "Student Concern" in the subject line.
- Unresolved Concerns: Elevate your issue to president@potsdam.edu with "Student Concern" in the subject line.
Student Conduct Concerns:
Please visit the Campus Reporting Forms website to report an incident such as:
- A potential bias incident
- Possible sexual or gender-based harassment
- Academic dishonesty
- Concerns about another student
- Another student conduct issue
PACES:
If you have any questions or concerns involving any of the PACES services below, please visit or call.
- Dining Service, contact Terri White, 2nd floor Thatcher Hall, x2657.
- College Store, contact Wannita Richards, Potsdam Gear Shop, Barrington Student Union, x2574
- Business Office/Card Service, contact Kim Bradshaw,121 Merritt Hall, x2658.
- Executive Office, contact Erika Brannen, 129 Merritt Hall, x2147.
- Washer & Dryers / Vending, contact Erika Brannen, 129 Merritt Hall, x2147.
Residence Life Concerns:
- Connect with Residence Life by sending an email to reslife@potsdam.edu or calling (315) 267-2350. The main office is located on the first floor of the Draime Hall Extension and is open Monday-Friday from 8 a.m. - 4:30 p.m.
General Concerns:
- Not Covered Here: Email president@potsdam.edu with "Student Concern" in the subject line.
Remember, our mission is to support your success. Don't hesitate to reach out; we're here to help!